Privacy Policy

Introduction

op999 is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy explains how we collect, use, store, and share information when you access the op999 website, mobile application, or any associated services. By registering an account or continuing to use our platform, you acknowledge that you have read and understood this policy in full.

This policy applies to all users of op999 services, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other locations across Bangladesh. We encourage you to review this document periodically, as it may be updated to reflect changes in our services or applicable legal requirements.

Information We Collect

We collect several categories of information depending on how you interact with op999. This includes information you provide directly, data we collect automatically, and information obtained from third parties where permitted by law.

Personal Information You Provide

• Full name, date of birth, and national identification details used for account verification and age compliance (21+).
• Email address and mobile number used for account communications, two-factor authentication, and promotional notifications.
• Residential address and city, collected for identity verification and fraud prevention purposes.
• Payment method details including bKash, Nagad, Rocket, Upay account references, and bank account information for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and similar institutions.
• Any documents you submit for KYC (Know Your Customer) verification, such as national ID cards, passports, or utility bills.

Automatically Collected Technical Data

• IP address, device type, operating system, and browser information collected each time you access the platform.
• Session data including login timestamps, page views, session duration, and navigation paths within the op999 platform.
• Geolocation data (country and region level) inferred from your IP address to ensure compliance with service availability in your region.
• Gameplay activity including game history, betting patterns, wagering amounts (in BDT), wins, losses, and bonus usage.

Information from Third Parties

• Identity and verification data from payment providers such as bKash, Nagad, or Rocket when you complete a transaction.
• Fraud-prevention and anti-money laundering signals from authorized screening partners we work with to protect users.
• Publicly available information used to support identity verification or to investigate suspected fraudulent activity.

How We Use Your Information

op999 processes your personal data only for legitimate, clearly defined purposes. We do not sell your personal data to third parties for marketing purposes. The primary reasons we use your information include:

• Account registration, verification, and ongoing management of your op999 player profile.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment methods.
• Delivering customer support services, resolving disputes, and responding to your queries via email or live chat.
• Detecting, investigating, and preventing fraudulent transactions, unauthorized account access, and other security threats.
• Sending you promotional offers, bonus notifications, and seasonal campaigns (e.g., BPL promotions, Eid special offers, Pohela Boishakh bonuses) where you have consented to receive marketing communications.
• Complying with applicable legal obligations, including responsible gaming requirements, anti-money laundering rules, and data retention requirements.

How We Share Your Information

op999 does not sell, rent, or trade your personal information to any third party. We may share your information only in the following limited circumstances:

• Service providers and technology partners who assist us in delivering platform features, payment processing, fraud detection, and customer support under strict data-processing agreements.
• Regulatory or law enforcement authorities where we are required to disclose information by law, court order, or binding government directive.
• Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, where necessary for game functionality, RTP auditing, and RNG certification.
• Any successor entity in the event of a business merger, acquisition, or reorganization, provided users are notified in advance.

In all cases, any third party receiving your data is contractually bound to process it only for the specified purpose and to maintain standards of data security consistent with this Privacy Policy.

Cookies and Tracking Technologies

op999 uses cookies and similar tracking technologies to improve your experience on our platform, remember your preferences, and measure platform performance. We use the following types of cookies:

• Essential cookies required for the platform to function correctly, including session management and authentication tokens.
• Performance and analytics cookies that help us understand how users navigate op999, which pages are most visited, and where we can improve the experience.
• Preference cookies that store language settings, notification preferences, and other user-defined interface options across sessions.

You may disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the op999 platform, particularly in relation to saved preferences and session continuity.

Data Security

op999 employs industry-standard security measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. Our security infrastructure includes SSL (Secure Socket Layer) encryption on all data transmissions, firewalls, intrusion detection systems, and regular security audits conducted by independent technical reviewers.

While we take every reasonable step to protect your data, no electronic transmission or storage system is entirely immune from risk. In the unlikely event of a data breach that affects your personal information, op999 will notify affected users promptly and take all appropriate remediation steps in accordance with applicable data protection standards.

Data Retention

op999 retains your personal data for as long as your account remains active or as required to fulfil the purposes described in this Privacy Policy. Account data is generally retained for a period of five (5) years after account closure to comply with anti-money laundering regulations, financial recordkeeping obligations, and dispute resolution requirements.

Transaction records, including deposit and withdrawal histories processed via bKash, Nagad, or bank transfers, are retained for the same period. Once the retention period has elapsed, your data is securely deleted or anonymized so that it can no longer be associated with your identity.

Your Rights as a User

op999 respects your rights with respect to your personal data. Subject to applicable law and our internal verification requirements, you have the right to:

• Access — request a copy of the personal data we hold about you, including the categories of data and the purposes for which it is processed.
• Rectification — request correction of any inaccurate or incomplete personal information held on your account.
• Erasure — in certain circumstances, request that we delete your personal data where it is no longer necessary for the purposes for which it was collected.
• Objection — object to the processing of your personal data for direct marketing or other purposes where we are relying on legitimate interests as the lawful basis.
• Withdrawal of Consent — where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to verified requests within a reasonable timeframe, typically within 30 days of receipt. We may require proof of identity before fulfilling your request to protect against unauthorized access to your account data.

Third-Party Services and Links

The op999 platform may integrate with or display content from third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate their own separate data processing environments under their own privacy frameworks. op999 is not responsible for the privacy practices of these third-party providers.

Payment services including bKash, Nagad, Rocket, and Upay are independently operated platforms. When you use these services to fund or withdraw from your op999 account, your interaction with those platforms is governed by their own terms and privacy policies. We encourage you to review those documents before completing any financial transaction.

Age Restriction and Child Safety

op999 is an adult gaming platform strictly for players aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a user under this age has registered an account or submitted personal data,we will immediately suspend that account, delete the associated data, and take appropriate steps to prevent future access.

Parents or guardians who believe that a minor has accessed op999 or submitted personal information are encouraged to contact us immediately at [email protected] so that we can investigate and take corrective action without delay.

Changes to This Privacy Policy

op999 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify registered users via email or a prominent notice on the platform prior to the change taking effect. The updated policy will carry a revised effective date at the top of this page.

Your continued use of the op999 platform after any policy update constitutes your acceptance of the revised terms. If you do not agree with any changes to this Privacy Policy, you should discontinue use of the platform and may request account closure by contacting our support team.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way op999 handles your personal data, please reach out to our dedicated support team. We are available 24/7 to assist players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, and Khulna.

Email: [email protected] — Please include your registered username and a brief description of your enquiry so we can route your message to the correct team and respond as efficiently as possible.